| Transport focus passenger survey vs train operating company Posted by Mark A at 09:10, 14th March 2025 |     |
Here's a link to the survey. Not straightforward to take this in at a glance, need to dig.
Mark
https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/
| Re: Transport focus passenger survey vs train operating company Posted by Mark A at 09:17, 14th March 2025 | |
Each individual toc scorecard uses the same pair of (negative) quotes from passengers pulled from the general pool, which does emphasise two valid passenger concerns but perhaps it would be better if those quotes were related to the individual TOC. It would improve the, er, focus.
Mark
| Re: Transport focus passenger survey vs train operating company Posted by ChrisB at 20:15, 26th March 2025 | |
The scorecard explains
Sentiment
• We wanted to include passenger sentiment in the scorecard to highlight emerging passenger issues. Having looked at a number of
ways to do this we have opted to use verbatim comments from our rail passenger survey. They are deliberately not attributed to a
specific train operator, as the aim is to encourage wider industry thinking by flagging an issue that the whole industry should be
aware of and seek to work together to resolve. This should help to build passenger trust and confidence in rail overall
• We wanted to include passenger sentiment in the scorecard to highlight emerging passenger issues. Having looked at a number of
ways to do this we have opted to use verbatim comments from our rail passenger survey. They are deliberately not attributed to a
specific train operator, as the aim is to encourage wider industry thinking by flagging an issue that the whole industry should be
aware of and seek to work together to resolve. This should help to build passenger trust and confidence in rail overall
But I shouldn't have had to dig - I read those comments as being for the TOC I was reading about....
